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  • Job type

    Permanent
  • Location

    Mississauga
  • Profession

    Infrastructure
  • Industry

    Technology & Internet Services
  • Pay

    70 - 80 K per annum
  • Closing date

    18 Jun 2024

Printer, Training, Repair, IT, Technical Support

Your new company

A Leading Printing Solution company.

About the Role
As a Regional Technical Specialist , you will support both in-house and field service, including dealer, on-site, and Collaboration with other Area Technical Service Managers (ATSMs), Area Sales Managers (ASMs). This is a vital and challenging role, as issues are escalated to this role by senior technical staff at dealerships. This role is highly technical in nature and requires excellent troubleshooting and interpersonal skills.

Major Duties and Responsibilities
  • Educate, train, and guide Dealers and branches in technical support, servicing methods, training, warranty policies and procedures in the assigned region.
  • Processing Warranty RMA’s as per Company Policy and SOP.
  • Respond to dealers, timely, with efficiency, while striving for resolutions to problems in a methodical manner.
  • Maintain a high-level of Product Knowledge including technical, troubleshooting methods, operation as well as current factory changes, firmware and product technical field reports.
  • Manage assigned dealer training and technical requirements.
  • Maintain a close relationship with dealers to ensure that they are consistent with service policies and procedures. Responsible for processing Warranty (RMA) requests involving parts, supplies, and products in general.
  • Remain familiar and current with products, drivers, applications, utilities, networking, computer, and operating system's technology.
  • Ability to collect data and document precisely for escalation as required.
  • Maintain the latest training (hardware, software, cloud, and network) to ensure the highest level of support possible.
  • Research issues using all available tools, and provides a detailed response/solution.

Qualifications

Required:
  • Post-secondary Education in related fields
  • Experience with computers (Macintosh, PC) and networks.
  • Ability to be precise in methodology in troubleshooting procedures.
  • Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time.
  • Valid driver’s license and reliable vehicle.
  • Ability to travel 30% (includes overnight).
  • 5 years of experience working with a technical background with particular emphasis on colour imaging, digital black and white and broad format.

Preferred:
  • Working knowledge of document editing and desktop publishing applications.
  • Prior to training on colour, digital black and white controllers are also highly desirable. Fiery knowledge is a strong asset.
  • Microsoft, network, or software certification is highly desirable.


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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