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  • Job type

    Permanent
  • Location

    Toronto
  • Profession

    Projects & Change Management
  • Industry

    Immobilier
  • Pay

    Negotiable
  • Closing date

    19 Jun 2024

Our Commercial Real Estate client is looking to hire SR. Manager, IT Operations on a full-time basis.

Sr. Manager, IT Operations

Client: Commercial Real Estate
Role: Sr. Manager, IT Operations
Duration: Full time
Salary: Negotiable
Location: Toronto (4 Days In-office)

Our Commercial Real Estate client, is looking to hire SR. Manager, IT Operations on full time basis, to join their team.

Your New Role:
The objective of this role is to manage the efficiency and effectiveness of operating and sustaining the company’s network and associated infrastructure, corporate servers, storage, patching platform, and Active Domain management. This role will lead a team of dedicated, experienced IT internal professionals to fulfill the function’s key accountabilities. These accountabilities include managing the activities and operational procedures required to deliver internal and outsourced IT services. The execution of pre-defined standard operating procedures while evolving the key monitoring activities. This role will be responsible for collaborating closely with the IT management peer group team and decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions, ensuring alignment with the enterprise architecture. A key initial focus will be to review and make recommendations for improving the operational processes that will align with evolving escalation, monitoring, ticket management and reporting requirements.The Senior Business Solutions Analyst, Robotic Process Automation will play a pivotal role in the identification and analysis of Automation candidates within the organization, requirements analysis, process definition, testing and change management support related to business process automation and change topics within the Business Solutions Delivery team.


Responsibilities:
  • Take a lead role in evaluating and develop artifacts accurately reflect current operating environments for property and corporate networks, storage, server & operating systems, patching services, and other management platforms.
  • Engage with senior management in formulating strategies to attain business objectives by prioritizing technology projects and overseeing the assessment, implementation, and administration of present and upcoming technologies.
  • Assist the departments senior leaders with the change management of new procedures, policies, and standards for an efficient execution of new infrastructure of hardware & software technologies.
  • Contribute to adopting strategies relating to industry trends and emerging Infrastructure related technologies.
  • Recommend a short- and long-term plans to ensure infrastructure availability, capacity and IT service continuity that meets existing and future requirements.
  • Maintain a technology plan that supports security standards.
  • In collaboration with the procurement department, implement of a service-based infrastructure founded on a set of standardized network, storage, and server services each characterized by its own service levels and performance goals in collaboration with the Procurement department.
  • Supervise the selection and integration of suitable monitoring solutions and procedures to ensure efficiency and control of crucial systems, aiming to identify issues and trends in advance.
  • Ensure effective execution of major infrastructure related projects through the complete project lifecycle, undertaking proactive monitoring of costs, timescales, and resources throughout.
  • Effectively manage a team through setting of objectives, regular feedback and coaching, performance appraisals and personal developmental, while providing guidance with policies, procedures, and standards
  • Develop, maintain and test (annually) disaster recovery plans for systems and equipment within the scope of Property and Corporate Technology Operations Services

What You’ll Need to Succeed:
  • University or College degree in the field of computer science, business administration or relevant field
  • V4 ITIL Essentials Certification, process awareness and best practices
  • Minimum of 7 years experience managing and/or directing technological operations
  • Minimum of 7 years of progressively responsible experience working with multi-platform systems and related software
  • Minimum of 3-5 years management or supervisory experience within a customer-focused IT operations environment
  • Experience in strategic technology planning, execution, and policy development
  • Excellent knowledge of technology environments, including telecommunications, network infrastructure, MS Windows, Linux, Hyper V, VMWare operating systems, data communications, storage array technologies, virtual operating environment, Azure/AWS IaaS services, data center services
  • Experience with network technologies including NAC, Cisco and Palo Alto and IP management
  • Experience with Endpoint, SCCM (patching platforms)
  • Working understanding of project management principles
  • Working understanding of Product Lifecycle Management
  • Proven experience in planning, organization, and development
  • Demonstrated ability to assess value of technology solutions to business problems
  • Experience of applicable laws and regulations as they relate to technology issues


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


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