• Provide support to corporate and distribution center end-user computers/peripherals. Includes managing purchases, configuration, implementations, upgrades and break/fix for workstations, laptops, and printers.
• Coordinate with HR/IT on the distribution of new equipment for new hires and collection at end of employment. Maintain accurate record keeping of all equipment.
• Support corporate client-based software; O365 office Suite, collaboration tools, iSeries, Adobe suites (Photoshop, Illustrator, Acrobat), Cisco VPN etc..
• Conference room support of hardware and software.
• Support the deployment and management of mobile devices include corporate phones, iPads and distribution center RF hand-helds.
• Perform hardware upgrades and provide hands on support for PC/Laptops, network & storage infrastructure including switches, routers, servers, access points and storage.
• Resolve escalations from the IT Service Desk as well as take ownership of issues and ensure closure is achieved.
• Partner with US-based IT Operations team members to execute IT strategy for the Canada corporate office and distribution center.
• Follow corporate change management policies and processes. This includes being Canada’s IT focal point for all IT Operations project and maintenance activity.
• Create and maintain documentation as it relates to IT infrastructure and processes located in Canada.
• Provide routine after-hours maintenance and emergency support as needed to ensure system availability.

• Bachelor's degree in related IT field or relevant work experience.
• 3+ years experience providing corporate-wide end-user Apple & Windows laptops/PCs.
• Minimum 3 years of experience working in a large decentralized, global corporation.
• Experience with Enterprise Mobility Management & Mobile Device Management solutions is required; prior experience with AirWatch is preferred.
• Working knowledge of IT support incident management system. Service Now preferred.
• Ability to work independently with minimum supervision. This includes working with remote management/team members.
• Strong customer service skills including oral communication and technical writing skills.
• Basic knowledge of the implementation and configuration of routers, switches, hubs, access points, firewalls, cabling, servers, and storage in a large network environment is helpful.
• Working knowledge of Apple laptops and cell phones a plus.
• Experience with Luxury Retail environment.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact mickael.luengo@hays.com.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.