Parts and Service Sales Representative, Anchorage

This position supports new and used equipment sales and product support sales activities.
Reporting to the Operations Manager, Alaska, this position supports new and used equipment sales and product support sales activities through specialized technical or scientific knowledge / product applications. Incumbent is an internally recognized expert in the product line. Involves all aspects of SMS Equipment’s customer product offering. Establishes and maintains strong, professional relationships with customers and manufacturers, solving technical problems and generating customer solutions as a value added supplier.

Responsibilities include:

1. Manages sales of new equipment.
• Collaborates with the Operations Manager, Alaska to set quotas, implement sales action plans, and monitor economic trends and new product development.
• Prepares monthly, quarterly and annual sales forecasts, budgets and prospect reports.
• Prepares sales presentations, contracts and proposals (i.e. proactive equipment replacement proposals).
2. Establishes and builds strong customer relationships that allow for new, continual and ongoing representation reinforced by sales programs and communications to other relevant company functions/ divisions.
• Initiates direct sales activities with existing customers and new prospects within assigned territories and manufacturers.
• Acts as customer representative for SMS and as focal point for communication between customer and SMS.
• Becomes knowledgeable and involved in all aspects of customer relationships with SMS, including services, sales, pricing and goodwill.
• Assists customer in implementing equipment changes for improvement and reduced operating costs.
• Assists in getting new customers set up with KomTrax and VHMS.
• Sells parts to equipment owners, contractors and fleet operators.
• Provides service and solutions regarding OE parts issues.
• Solves technical problems and generates customer solutions as a value added supplier.
• Ensures feedback of customer problems to SMS so that solutions to recurrent problems can be developed.
• Develop regular call schedules and close relationships with customer staff at all levels in their companies.
• Prepares informative written call reports.

3. Meets personal sales targets as established.
• Focuses on accounts which are stable in nature within identified markets or geography.
• Utilizes Company technical, sales and promotional resources to generate leads and achieve sales goals.
• Seeks out and develops new and used sales and profitable service work.
4. Special projects as assigned.
• Participates in major promotions, new product launches, and new marketing initiatives.
• Involvement with professional associations and affiliations to build customer networks and relationships (i.e. ARHCA, TLA, etc).
5. Liaises with Shop operations and office personnel to ensure efficient and profitable operation of area of responsibility.
• Coordinates all service, warranty, billing, and equipment issues to the appropriate SMS manager. Main point of contact in resolving such issues.

The products / services are technically complex, requiring specialized application knowledge and skills. Incumbent must be a seasoned product / service specialist with technical experience and training on significantly more complex products and / or services.

Establishes and maintains strong, professional relationships with customers and manufacturers. Liaises with internal (shop operations and office personnel) and external (manufacturers and suppliers) resources to gather information to generate customer solutions.

Position requires experience in the heavy equipment business and being familiar with large construction equipment.
The position requires 5 to 7 years’ experience in Industrial Sales.
Should be proficient with Microsoft Excel and Word and have a general working knowledge of computer systems.
Position requires the ability to drive company vehicles for extended periods of time.
Must be self-motivated and proactive in keeping abreast of cutting edge technology and best practise pertaining to the Company’s products and services; enhancing expertise, performance and bottom line productivity.
Proficient communication skills in dealing with customers and O.E.M.s.


Job Type
Energy, Utilities & Mining
Anchorage, Alaska
Sales and Marketing
Competitive salary

Talk to a consultant

Talk to Quinn Johnson, the specialist consultant managing this position, located in Toronto (EN)
8 King Street East, 20th Floor

Telephone: 4166408094