Great Opportunity for a Operations Client Service Specialist position with a Global Investment Bank
Your new role
The Operations Client Services Specialist serves as the primary point of contact for internal and/or external clients on selected topics. The Client Services Specialist is responsible for building and maintaining strong relationships and providing quality services in an accurate, efficient and timely manner, while consistently looking for opportunities to improve processes and delivery of service. Seek to deliver a best in class client experience, using innovative approaches to identify and address client needs. Consult with senior staff on complex issue. Ensure efficient issue resolution through research and proper escalation. Identify and recommend methods to improve processes, reduce risks, increase controls, and increase customer satisfaction. Commit to a culture of continuous improvement centred on client service
What you'll need to succeed
Provide standard administrative, technical and/or professional support in regards to products processes and systems. Drive effective issue resolution on behalf of all involved parties and communicate on a timely basis. Implement quality reviews to improve processes. Implement risk management procedures and escalate issues as appropriate
What you'll get in return
You will get the chance to work for a very well-respected global brand as well as start a contract position with a chance of extension.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Banking & Financial Services
Banking and Financial Services
Talk to a consultant
Talk to Kayla Dimatulac, the specialist consultant managing this position, located in Toronto (EN)