Fraud Analyst - Call Centre

Exciting opportunity with a global company!!
Fraud Analyst – Call Centre Operations
Client: Major Professional Services Firm
Role: Fraud Analyst Duration: 4 months
Rate: Open *depending on experience
Location: Remote

Multiple Roles

Our client, a globally recognized professional services firm is looking to hire multiple Fraud Analyst for a month contract to work remotely for their Toronto location

Your New Company
A leading client within the professional services sector are looking for a Fraud Analyst for a 4 month project working remote in Canada. They have an outstanding global reputation within their sector.

Your New Role Candidates will be speaking directly with clients to assist them in identifying fraudulent activity on their credit cards and providing the appropriate escalation or resolution solutions based on each case.

Key Responsibilities:
  • Act as the primary point of contact for customer calls where a customer has identified potential fraudulent activity on their credit card
  • Work with customers to determine if fraudulent activity has occurred and attempt to resolve the issue or escalate to the appropriate next level using well-established procedure documents
  • Empathize and interact with customers in a sensitive and professional manner during all interactions, representing the institution’s brand at all times
  • Provide clear guidance to customers on expected next steps for resolution

What You’ll Need to Succeed:
  • 1+ years of experience in a customer service role (ideally within a call centre environment for a financial institution)
  • Bilingual – English/French
  • 1+ years of experience with identifying fraudulent activity would be an asset but not required
  • Proficiency with call centre systems would be an asset
  • Experience with banking systems would be an asset

What You’ll get in Return
The client is offering a 4 month engagement and a very competitive hourly rate for the contract.

Interested? If you’re available and interested in this role, please reply to this email as soon as you can attaching your updated resume and hourly rate requirement.

Summary

Job Type
Contract
Industry
Business or Management Consultants
Location
Toronto
Specialism
Office Professionals
Pay
Competitive hourly rate!
Ref:
1092815

Talk to a consultant

Talk to Resham Singh, the specialist consultant managing this position, located in Toronto (EN)
8 King Street East, 20th Floor

Telephone: 4378262564