EDD Operations Manager

EDD Operations Manager, 100% remote contract opportunity

Your new company
Hays is proud to have partnered with a leader in the AML consulting space for a 100% remote opportunity. Our client is seeking a dedicated Enhanced Due Diligence (EDD) Operations Manager to provide leadership for a 3 month contract with the possibility of extension.

Your new role
The Operations Manager directs and manages the daily activities of staff responsible for investigative compliance reviews that assist our clients in meeting and exceeding regulatory expectations in AML, BSA, OFAC sanctions and other areas relevant to today’s heightened regulatory climate. This position provides leadership and coaching to Team Leads and Analysts, ensuring production objectives and performance standards are met against client deliverables. This position will play a key role in the overall strategic direction of the company, and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Executive Management, Finance, HR/Resource Management, Quality Assurance, Sales, and Solutions teams.

Principal Responsibilities:
  • Provides direct management and supervision to 4 to 7 Team Leads with 50 to 100 front line production staff.
  • Ensures proper engagement planning, staffing, and direction of the operational functions on multiple client engagements and teams.
  • Identifies issues and efficiency opportunities through monitoring of staff production, internal reports, staff meetings and on-going interaction with team.
  • Provides business direction, coaching, and timely execution against contractual deliverables through performance management.
  • Ensures proficient training, staff development, and effective employee relation/recognition is achieved for all operational personnel.
  • Responsible for developing and executing against action plans to effect continuous process improvement.
  • Supports business development initiatives.
  • Authorizes and coordinates changes in staffing schedules through HR/Resource Manager.
  • Leads client meetings with a focus on operational execution for all ongoing engagements as well as overall client relationship management including, serving as the primary point of contact, managing issue escalations as necessary and ensuring contractual adherence for all parties.
  • Partners with senior leaders to support development of growth strategy.
  • Interviews, screens, and makes hiring decisions for Analyst staff in coordination with HR.
  • Partners with other Operations Managers to ensure timely and effective delivery for all operational teams.

What you'll need to succeed
The successful candidate will possess the following skill set:

Undergraduate degree in business, accounting, or finance, graduate degree preferred. ACAMS Certification a strong plus. Knowledge, Skill and Ability Requirements:
  • At least 5 years of experience within the financial services industry, regulatory compliance a plus. AML experience preferred.
  • At least 3 years of management experience in a production environment with experience leading multiple teams or departments.
  • Experience with profit and loss management.
  • Strong project management skills and the ability to proactively manage multiple/changing priorities and deadlines.
    • Extensive knowledge of financial services operations. Experience with anti-money laundering and/or asset loan reviews, preferred.
    • Experience developing and managing large scale operational teams.
    • Proven track record of implementing operational process improvement projects.
    • Ability to independently make decisions that contribute to the success of an engagement and the best interest of the company.
    • Strong presentation and leadership skills required.
    • Experience with client relationship management, as well as front-line supervisor development.
    • Must be able to work and thrive in a fast paced, high intensity, high demand, and deadline driven environment.
      • Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities.
      • Must possess critical thinking, analytical, and problem solving skills to be used in operational planning and evaluation.
      • Ability to deal with highly confidential information in a professional manner.
      • Excellent computer skills; advanced proficiency in Microsoft Office products.

What you'll get in return
The opportunity offers great experience working in a fast paced environment with exposure to AML guidelines and processes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job Type
Banking & Financial Services
Banking and Financial Services
Competitive Salary
Closing date
4 Feb 2022

Talk to a consultant

Talk to Alda Bajraktari, the specialist consultant managing this position, located in Toronto (EN)
8 King Street East, 20th Floor

Telephone: 6474994324

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