Customer Service Representative

Remote Customer Service Representative Position in Cary
Job Title: Senior Customer Service Representative
Company: Hays Recruitment

ROLE: Senior Customer Service Representative


Your new company
Our client, MetLife is looking to add multiple proactive, go-getter Senior Customer Service Representative to work a contract position based in Cary, NC. They have an excellent reputation within their sector, and are looking for candidates with customer service experience.

Your new role in the Senior Customer Service Representative role you will respond to customer requests via telephone, providing excellent service to Insurance customers who have group disability insurance. You will also have to research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. It is also integral to this role that you are able to enhance and strengthen the relationship between the customer and Insurance Company using strong communication skills, keen listening skills and empathy and that you are able to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

What you'll need to succeed
The ideal candidate will have a High School Diploma, the ability to work from home which includes high speed internet and a quiet place to work that is secure (Hotspots are not allowed – high internet speed is required) including the ability to use video during interview and training. As well as an ability to work during the hours of operation of Monday-Friday must be flexible regarding shifts worked, which may change based on business needs: 8am-11pm EST

What You Will Get
In this contract role, you will get the opportunity to learn the internal systems and gain on your insurance and former group claims experience to allow you to further develop and grow your career. This is a great opportunity to get your foot in the door at a well known Insurance company.

What you need to do now?
If you're interested in this role, click 'I am Interested' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job Type
Cary, NC
Office Support

Talk to a consultant

Talk to Karla Castillo, the specialist consultant managing this position, located in Toronto (EN)
8 King Street East, 20th Floor

Telephone: 4162033134