Customer Care Coordinator

Residential Service Coordinator needed for construction industry in Ottawa, must be service oriented, to 60K+

Your new company
Hays Construction & Development is partnered with our long term client who is a leader in the Residential Construction business in Ottawa. They offer a progressive working environment, a dedication to service and quality to their home buyer clients. Working from the head office this is a very customer care focused role.

Your new role
In your new job as the Customer Care Coordinator you will support the Home Owner and Service Technicians to ensure timely completion of scheduled work, documentation and seamless communication. Your day to day job will involve processing all PDIs, 30 Days, 1 Year and 2 Year claims from Tarion and uploading that information to NewStar. As well you will coordinate appointments with homeowners and work with homeowners regularly to resolve problem situations.

Additionally you will schedule and gather all necessary documents for appointments, schedule all service technicians as well as trades for all open claim items and create Customer Care service orders for work not recorded on Tarion Forms. This is a very service oriented position so you will also be responsible for updating all technician paperwork and remove completed items from the IT system as well as respond to emergency calls for service.

What you'll need to succeed
To be considered for this very important job you must be a very service oriented individual, have a good eye for detail and be extremely well organized. Your background should also include Post-secondary education in business administration or related field and at least 2 years’ experience in a similar position ideally in the Residential construction industry. You must be able to multitask and have very strong communication and interpersonal skills.

What you'll get in return
There is an excellent compensation and benefits program with this organization as well as the opportunity to move up in the company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Job number 1094782 #1094782


Job Type
Construction and Property
$55,000 - $65,000

Talk to a consultant

Talk to Jeff Garland, the specialist consultant managing this position, located in Ottawa (EN)
Suite 600,, 220 Laurier Ave W

Telephone: 613 288 4297